Refund policy

Return Policy

We want you to love your Fanami Fashion purchase. If you are not completely satisfied, you have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the exact same condition that you received it: unworn, unwashed, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to start a return:
To initiate a return, please email us at contact@fanamifashion.com with your order number and the reason for the return. Once your return is approved, we will provide you with the return shipping address and instructions on how to send your package back. Please note that we do not provide prepaid return shipping labels, and the cost of return shipping is the responsibility of the buyer.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order carefully as soon as you receive it. If your item is defective or damaged, or if you receive the wrong item, please contact us immediately at contact@fanamifashion.com so we can evaluate the issue and make it right for you.

Exceptions / Non-returnable Items,
We cannot accept returns on sale items, gift cards, or custom-made personalized orders.

Exchanges
The fastest way to get the item you want is to return the original item to us, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you via email once we have received and inspected your return. If approved, your refund will be automatically processed back to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received it, please contact us at contact@fanamifashion.com.